This page explains exactly how your personal information is collected, where it is stored, and how it is kept secure. At lukywin, we believe transparency is the best policy.
Keeping your data safe with the highest level of security is our commitment at lukywin
All data transfers are secured with 256-bit SSL encryption. From your login credentials to your payment details — everything travels through encrypted channels.
Your data is stored on internationally certified secure servers. Multiple layers of firewalls are in place to prevent unauthorized access.
Your personal data is never sold or exchanged. Only limited information is shared with approved partners strictly for the purpose of operating our services.
Your card number or mobile banking PIN is never stored on lukywin's servers. All payment transactions are handled directly by the payment gateway.
You can request to view, update, or delete your personal data at any time. Your information belongs to you.
Lukywin complies with international data protection regulations. Our Privacy Policy is reviewed and updated regularly to ensure the highest standard of protection.
This Privacy Policy applies to all services offered on the lukywin platform. By using our website or app, you are considered to have accepted the terms of this policy.
Lukywin ("we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect about you, how we use it, and the steps we take to keep it secure.
This Policy applies equally to all users in countries where lukywin operates, including Bangladesh. By using the lukywin website or mobile app, registering an account, or accessing any of our services, you agree to this Privacy Policy.
Our goal is simple — to let you play on lukywin with complete peace of mind, knowing your information is fully safe with us.
Lukywin only collects information that is necessary to deliver our services, maintain security, and meet legal obligations. We never collect data beyond what is required.
| Data Type | Description | Reason for collection |
|---|---|---|
| Identity Information | Name, date of birth, NID number | KYC Verification & Age Confirmation |
| Contact Information | Email, mobile number, address | Account management and communication |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Usage Data | Login times, game history, betting records | Service Improvement & Security |
| Device information | IP address, browser, operating system | Fraud Prevention |
We never store your full card number, PIN, or mobile banking password. This information is handled directly by the payment gateway.
Lukywin collects information through several methods. You should have a clear understanding of each:
Collected data is used only for specified purposes. lukywin never misuses your information. The primary use cases are:
Lukywin will never use your information to send you unsolicited promotional messages. Newsletters and promotional content are only sent with your explicit consent.
Lukywin uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working correctly.
To protect your data, lukywin employs multiple technical and administrative safeguards:
No one can guarantee 100% security on the internet. That's why you should always use a strong password and never share your login credentials with anyone.
Lukywin does not retain your data indefinitely. A specific retention period is defined for each type of information:
When data reaches the end of its retention period, it is securely deleted or anonymized. Legal obligations may require certain data to be retained for longer.
You have certain fundamental rights over your personal data, all of which lukywin fully upholds:
To exercise this right support@lukywin.clickSend us an email and we'll do our best to respond within 72 hours.
Lukywin is firmly committed to preventing anyone under 18 from using the platform. We never knowingly collect personal information from minors.
If a parent or guardian believes their child has created a lukywin account, please contact support@lukywin.click immediately. We will close the account and delete all associated data.
Lukywin may update this Privacy Policy as needed. If significant changes are made, we'll notify you by email or through a notification on the platform.
For any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us:
We are always committed to resolving your concerns. If you are not satisfied with our response, you have the right to file a complaint with the relevant data protection authority in your country.